Natural Justice Letters (s 56 & s 57): How to Respond

A letter from the Department of Home Affairs inviting you to comment is one of the most important documents you will ever receive in a visa application. Handled well, it can save an application. Ignored or mishandled, it is very often the last step before a refusal.

These are commonly called natural justice letters, or procedural fairness letters. In the Migration Act 1958 (Cth) they sit mainly in sections 56 and 57. Knowing which one you have — and what it actually requires — changes how you should respond.

What is a natural justice letter?

Natural justice (procedural fairness) is the principle that you should know the case against you and have a fair chance to answer it before an adverse decision is made.

For visa applications, that principle is largely codified. The Department cannot simply refuse you on the basis of adverse information you have never seen. In defined circumstances it must put that information to you first and give you an opportunity to respond.

When that opportunity arrives, it usually comes as a letter with a firm deadline. The deadline is the part people underestimate.

Section 57 — the invitation to comment on adverse information

Section 57 is the key natural justice provision at the application stage. It applies to what the Act calls "relevant information" — information that:

Where the decision-maker holds relevant information of that kind, section 57 requires them to give you the particulars, explain why it is relevant, and invite you to comment. There are exceptions — for example, "non-disclosable information" and information you supplied yourself do not trigger the obligation.

If a section 57 obligation applies and the Department fails to comply, that can be a jurisdictional error — a ground for challenging the decision at the tribunal or in the courts.

Section 56 — a request for more information

Section 56 is different in character. It empowers the decision-maker to invite you to give additional information in support of your application. It is not necessarily about adverse material — often it is a request for documents the Department needs to finish assessing your case.

A section 56 letter is an opportunity. It usually means a decision has not been made and the Department wants more before it decides. Treat it as your chance to complete the picture, not as a formality.

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