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Terms and Conditions

MYVISA LAWYERS

Costs Disclosure and Costs Agreement

 

1. Introduction

This document constitutes a Costs Disclosure and Costs Agreement in compliance with the Legal Profession Uniform Law (NSW) and related regulations. It sets out the fees, payment terms, and obligations for legal services provided by MyVisa Lawyers.

By agreeing to this document, you acknowledge your understanding and acceptance of these terms.

 

2. Scope of Work

We will provide professional legal services for the preparation and lodgement of immigration-related applications, including but not limited to:

The specific matter to which this agreement relates is set out in the proposal sent to you separately.

The work will be completed in the following milestones:

  1. Strategy Finalisation
  2. Application Preparation
  3. Application Lodgement
  4. (If applicable) Court Appearance or ART Hearing

 

3. Fee Structure

The fixed professional fees for each milestone are specified in the proposal sent to you separately. Any incidental fees (excluding professional fees) applicable to your matter are also set out in the proposal sent to you separately.

All professional and incidental fees are exclusive of GST, and GST will be applied at the prevailing rate.

 

4. Disbursements

Disbursements, such as government fees and application charges, will be advanced by the firm and reimbursed by you within seven (7) days of being invoiced. No funds will be held in a trust account.

 

5. Payment Terms

 

6. Additional Monitoring Fee

If the representation extends beyond twelve (12) months due to circumstances outside of our control (e.g., delays in the finalisation of your application by government authorities), an additional monthly monitoring fee of $165 (exclusive of GST) may apply.

This amount will typically be invoiced at the end of the calendar year. Where no decision is received and clients have been otherwise fully compliant and prompt with all payments, a further grace period of three (3) months will typically be offered before the fee is applied.

7. Cooling-Off Period

You have a five (5) business day cooling-off period from the date of agreeing to this document and the associated proposal. During this time, you may cancel the agreement without penalty by notifying us in writing.

The cooling-off period does not apply to matters requiring urgent legal advice, urgent drafting, or urgent lodgement where work is required to commence within the next two (2) business days.

8. Refund Policy

Refunds for professional fees or disbursements will be considered on a case-by-case basis if services are not provided as agreed or if advice is incorrect in any substantial way. Any approved refunds will be processed within seven (7) days of a written request.

9. Dispute Resolution

If you have a concern regarding our services or fees:

  1. Submit your concerns in writing to the Practice Manager at practice.manager@myvisa.com.au.
  2. If unresolved, escalate the matter to the Practice Director at director@myvisa.com.au.
  3. If still unresolved, the parties agree to consult an accredited specialist in immigration law for guidance.
  4. If the issue remains unresolved, you may contact the Office of the Legal Services Commissioner (NSW):

 

10. Updates to this Agreement

This agreement is a static document and may be updated from time to time to meet ongoing compliance obligations under the Legal Profession Uniform Law (NSW). However, any updates to this document will not financially disadvantage clients who have already agreed to a prior version in conjunction with a proposal.

 

11. Acceptance

You may indicate your acceptance of this agreement by:

  1. Signing and returning the proposal,
  2. Making payment, or
  3. Providing further instructions.

 

By accepting, you confirm you have read, understood, and agreed to this Costs Disclosure and Costs Agreement and the terms outlined in the proposal.