Privacy Policy

I am Nilesh Nandan, an admitted solicitor and immigration lawyer practising across Australia. My services are provided through My Visa Australia Pty Ltd and, where applicable, My Visa Lawyers Pty Ltd (together, "MyVisa", "I", "me", or "my"). My principal place of business is in Sydney, New South Wales. I am a member of the Law Council of Australia, the Migration Institute of Australia, the New South Wales Law Society, the Australian Asian Lawyers Association, and the Ku-ring-gai Chamber of Commerce.

For privacy enquiries, please contact my Privacy Officer at: [email protected]

We may collect the following types of personal information:

• Identity information: full name, date of birth, nationality, passport details, and visa details.
• Contact information: email address, phone number, and postal address.
• Immigration information: visa history, refusal decisions, tribunal proceedings, and related documents.
• Financial information: payment details processed securely through our payment provider (Stripe). We do not store full card numbers.
• Health information: where relevant to your immigration matter (treated as sensitive information under the APPs).
• Website usage data: IP address, browser type, pages visited, and session duration collected via cookies and analytics tools.

We collect personal information:

• Directly from you when you contact us, book a consultation, submit a form, or engage our services.
• From third parties, including the Department of Home Affairs, courts, and tribunals, where authorised by you.
• Automatically through our website via cookies, analytics, and server logs.

We use your personal information to:

• Provide immigration legal services and advice.
• Communicate with you about your matter, appointments, and updates.
• Process payments for consultations and services.
• Comply with our legal and regulatory obligations as an admitted solicitor and immigration lawyer.
• Improve our website and services through analytics.
• Send you relevant information about our services where you have consented.

We may disclose your personal information to:

• The Department of Home Affairs, the Administrative Review Tribunal (ART), and courts as required by your matter.
• Our trusted service providers (e.g., cloud storage, payment processors, IT support) who are bound by confidentiality obligations.
• Professional advisers such as barristers, medical practitioners, or interpreters engaged in connection with your matter.
• Regulatory bodies where required by law.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

In some circumstances, your personal information may be disclosed to overseas recipients — for example, where your matter involves overseas authorities or where we use cloud services with servers located outside Australia. Where we disclose information overseas, we take reasonable steps to ensure the recipient handles your information in accordance with the APPs.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include encrypted communications (HTTPS), secure file storage, access controls, and staff training on privacy obligations.

While we take all reasonable precautions, no data transmission over the internet is completely secure. You provide information to us at your own risk.

Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic, and measure the effectiveness of our advertising campaigns. When you first visit our website, a cookie consent banner will ask you to accept or decline optional cookies. Your preference is stored locally and respected on subsequent visits.

Categories of cookies we use:

You can change your cookie preferences at any time by clearing your browser's local storage for this website, which will cause the consent banner to reappear. You can also disable cookies entirely through your browser settings, though this may affect the functionality of our website.

In accordance with the Spam Act 2003 (Cth), we only send you marketing communications (including emails, SMS, and newsletters) where you have given your express consent. You may opt in to receive immigration updates, news, and promotional material from MyVisa when booking a consultation, submitting a contact form, or subscribing to our newsletter.

Every marketing communication we send includes a clear and functional unsubscribe mechanism. You can opt out at any time by clicking the "Unsubscribe" link in any email, or by contacting us at [email protected]. We will process your unsubscribe request promptly.

Please note that opting out of marketing communications does not affect transactional messages related to your active matter, such as appointment confirmations, payment receipts, or case updates.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. For immigration matters, we are required to retain client files for a minimum of seven years after the conclusion of the matter, in accordance with our professional obligations.

Website analytics data is retained in aggregated, non-identifiable form. Cookie consent preferences are stored locally on your device and are not transmitted to our servers.

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make such a request, contact our Privacy Officer at [email protected]. We will respond within 30 days.

In some circumstances, we may be required to refuse access (e.g., where providing access would be unlawful or would unreasonably impact the privacy of another individual). We will explain any refusal in writing.

If you believe we have breached the APPs or mishandled your personal information, please contact our Privacy Officer in the first instance. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time. The current version will always be available on our website with the date of last update. We encourage you to review this policy periodically.

For any privacy-related enquiries: